Question 1

How much are cabins in Big Bear?

Accepted Answer

Cabins in Big Bear vary in cost depending on the dates of stay and size of the cabin. For more information on available cabins and their pricing, you can browse our selection on Big Bear cabins and homes.

Question 2

How do I go about booking a cabin?

Accepted Answer

You may book 24/7 online.

Question 3

Where do we go to check-in?

Accepted Answer

508 Main St., Big Bear Lake, CA 92315. Please park in the back parking lot and enter from the front door. The back door under the stairs will be locked.

Question 4

How do I check in?

Accepted Answer

Check in for all properties located in Big Bear Lake is at our office at 508 Main St., Big Bear Lake, CA 92315. The office opens for check-in at 1:00PM; however, this does not guarantee an early check-in to the property which is set at 4:00PM. If you would like an early check-in, please inquire on the morning of your arrival.

Question 5

What documents do I need to check-in?

Accepted Answer

We will need a copy of your government photo ID and a signed copy of the Good Neighbor Policy (if staying in Big Bear Lake). If you haven’t signed the Good Neighboy Policy prior to check-in, a copy will be provided for you to sign at the office.

Question 6

Can someone else check-in to my reservation for me?

Accepted Answer

No. The guest whose name is on the reservation must be the guest who checks in and has their ID verified.

Question 7

Can I add additional guests to my reservation?

Accepted Answer

You may add guests to your reservation as long as the amount of people does not exceed the maximum occupancy stated in the property’s description. Each property has a maximum occupancy and maximum number of cars.

Question 8

When is check-in time?

Accepted Answer

Check-in time is 4:00 PM. If you would like an early check-in, please inquire on the morning of your arrival. Property-specific check-out instructions will be provided the night before your departure.

Question 9

Do we need to come back to the office to check-out?

Accepted Answer

It is not required to return to the office to checkout.

Question 10

What if I arrive after business hours?

Accepted Answer

You must inform us prior to office closing the day of your arrival and we will make late check-in arrangements.

Question 11

What is the minimum age to book?

Accepted Answer

The minimum age to reserve a cabin is 21. No exceptions will be made.

Question 12

Is it cheaper to book ahead of time?

Accepted Answer

Prices are subject to change. If you book in advance, you will not be subject to variations in pricing.

Question 13

Do you offer trip insurance?

Accepted Answer

Big Bear Experiences Inc strongly recommends purchasing trip insurance; however, we are not a licensed insurance agency and do not provide trip insurance directly.

Question 14

What is your cancellation policy?

Accepted Answer

Free cancellations up to 14 days before arrival. No refunds for cancellations within 14 days of arrival.

Question 15

How can I cancel my reservation?

Accepted Answer

Please review the cancellation policy on the channel you made your reservation on. If booked with us directly, you may contact the office or send an email.

Question 16

Can I pay in installments?

Accepted Answer

No. All payments are due in full at time of reservation.

Question 17

Are there any discounts available?

Accepted Answer

We offer a variety of discounts and specials. Please check out our “Deals” page for current offers.

Big Bear Cabin Rental FAQs - Your Ultimate Guide